The Streamlined Business Blog

Add a “Help Line” to your Policies and Procedures

There is a simple and powerful step you can take to dramatically increase the usefulness of your standard operating procedures, Operations Manuals, and Employee manuals.  You can make it easy for employees to get help or ask questions by adding a Help Line.    If you build a “Help Line” into your procedures and you will boost in employees’  willingness to use and follow your company’s standard procedures.  It’s important to always remember that most people turn to the Procedure manual in two situations:  when they don’t know what to do or when they are having a problem.  Plan for that and you’ll get better results.

With Zavanta software you get two really easy ways to make your Policies and Procedures do more for your employees:

1) Put a HELP button in every document.  Need_Help_button

Just select this option in the Master Style, and you can add a HELP button with an e-mail link behind it to every document.  

When  employees needs help, they can just click the button and send an email directly to a person who can field questions, provide more insight and assistance on a particular topic, policy or procedure.  

2) Build a contact point for your Subject Matter Experts directly into your policies and procedures.

Our Zavanta customers often include a “SUBJECT EXPERT” section in their web-enabled systems. This enables users from anywhere in the world to contact the “expert” on the subject and ask questions, brainstorm ideas, etc.  You can add this field to any Content Overlay and pull up a Pick List with the Subject Experts for any topic area.  

To learn more, visit the COMPROSE Video Gallery or ask for a live Zavanta Tour.

Comments are closed.

Privacy Policy

COMPROSE is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the Site.

Information About COMPROSE’s On-Line Visitors

You can visit COMPROSE on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow the user to access specific account information.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

Cookies

There is a technology called “cookies” which is an element of data that a web site can send to your browser which may then be stored on your system.

Some Site pages use cookies so that we can better serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at anytime COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.