The Streamlined Business Blog

Building a “Culture of Accountability”

The concept of “accountability” is certainly getting a lot of press right now– the oil spill crisis in the Gulf of Mexico, the financial crisis, lax border security. Someone has to be “held accountable.”

What about your organization? Is yours a “culture of accountability?” If not, why not? In the next several blog posts we’ll point you to expert advice on the topic as well as share some success strategies we’ve heard about from our customers.

Fostering accountability has to be one of the biggest organization challenges out there. For 20+ years we’ve heard comments like these from managers frustrated with how to get their employees to be accountable. “Why don’t my employees know what to do without me always telling them?” “Why don’t they ‘get it’?” Well, in many situations it’s management that doesn’t “get it”.

When it comes to creating a culture of accountability, the difficulty may start with peoples’ perception of accountability. Something bad happens, someone steps up and says “I take full responsibility, I’m sorry.” Okay… then what? It’s not about placing blame and saying “Sorry.” Organizations who truly understand accountability, strive to avoid this scene entirely by intentionally standardizing operations and promoting a culture that could prevent misstep from happening in the first place!

Sam Silverstein, an internationally renowned business speaker and thought leader on accountability, provides insights that we think really hit home on an organizational as well as personal level. Sam gives an overview during his appearance on Donny Deutsch’s “The Big Idea.”

Check it out.

 

To learn a proven approach you can use to build accountability into your organization and streamline operations, see COMPROSE’s Operations Mapping.

Watch for more posts on this topic.

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