The Streamlined Business Blog

It’s a Piece of Cake to Get Your Ducks in a Row

An Argument for Jargon Free Polices and Procedures

Clarity is a mantra around here at COMPROSE, Inc. When it comes to SOPs the clearer you are in how you write, share and manage you information, the better the outcome. Sounds simple right? It is, but (there is always a but) simple doesn’t mean easy. It takes a bit of practice to write clearly.

A recent piece in Fast Company provides a humorous look at business speak, “Tumblr about Business Jargon Is a Window of Opportunity For Reimagining Linguistic Pain Points” (Pretty sure the title is meant to be ironic). Highlighting Gena Larson’s Blog “Use Sparingly” the article speaks to both the use of expressions and jargon. SOPs should be clear and easy to follow instructions. Choosing standard English (or French or Spanish) is a great way to ensure your information is accessible to your audience. This is especially true for organizations that may operate in more than one country or in environments where more than one language is spoken.

A few tips:

1. Call things what they are, use the simplest terms
2. Define industry specific and organizationally y specific terms in your SOPs
3. Use small, accessible words.
4. Get to the point.
5. Remember your end goal is to create polices and procedures people can pick up and follow
6. If you have to read a sentence more than once to understand it, its too complex. (Re- Read the title of the Fast Company Piece for an example of how NOT to write your SOPs)
7. Steer clear of expressions. “A piece of cake” for a Spanish speaker refers to a literal piece of cake. And while and English speaker would be “in the dark” and Spanish speaker would be “behind the tree. “ So sticking with standard language is a great way to avoid confusion.

Get more posts on writing tips for SOPs and policies and procedures here.

 

Comments are closed.

Privacy Policy

COMPROSE is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the Site.

Information About COMPROSE’s On-Line Visitors

You can visit COMPROSE on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow the user to access specific account information.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

Cookies

There is a technology called “cookies” which is an element of data that a web site can send to your browser which may then be stored on your system.

Some Site pages use cookies so that we can better serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at anytime COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.