Not Your Father’s SOPs

 

The days of old-fashioned manuals and standard operating procedures (SOPs) no one uses are gone.

This short video show how to avoid common mistakes, and create SOP systems that drive better performance and streamline training.

If the idea of SOPs or procedures makes you think of endless pages of text or out-of-date manuals that sit on a shelf, then, its time to leave the old-thinking and methods behind.

Did you know that if done right, a user-friendly SOP “system” is one of the fastest, most cost-effective ways to streamline your business? Most people are unaware of the potential because they’ve only seen bad models.

If done “right” standard operating procedures (SOP) enable you to:

  • Standardize training
  • Improve people efficiency
  • Reduce errors, waste
  • Delegate more easily
  • Get knowledge out of heads

So what does a good procedure “look like” anyway?

Well, here is the DEFINITIVE answer. Whatever method or format you use, your system or procedure has to answer these core questions. Just writing down a few steps isn’t enough.

  • What is the task?
  • Why do it and why is it important? (Purpose)
  • Whose job is it? (Responsibility)
  • When do I do this job?
  • Can I do this job? (Pre-knowledge, Materials)
  • How do I do it? (Step Sequence)
  • What do I do if something goes wrong? (Troubleshooting)

You can take your standard operating procedures to the next level by integrating visuals and videos.

Your SOPs can serve as a powerful training system. Employees can link to the high-level processes and to policy.

But here’s the true test of whether your SOPs are “good.”

Give it to someone unfamiliar and watch them. If they can perform the task with minimal supervision and do it correctly, then your SOP is AWESOME! Good job.

If you’d like to know more about how to build SOPs that will turn even average performers into over-achievers, then click here to learn more about Zavanta: http://www.comprose.com/zavanta-software/

 

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