The Streamlined Business Blog

Writing- the Foundation of Good Policies and Procedures

I spent a lot of time thinking about writing. I spend a lot of time reading about writing. And yes, I also write about writing. It is a baseline for most of my client conversations, because without writing you can’t get to the sharing and managing part of SOPs. You need content to share and manage, so you have to write. Learning to create clear policies and procedures is not hard. In many cases and for many clients it is taking a step back and recognizing SOPs for what they truly are- rules and instructions.

It may take a draft or two, but I have yet to meet a client who could not write SOPs. I have worked with a range of clients from CEOs to receptionists. I have worked with people for whom English was a second language. Lawyers, mechanics, accountants, shipping and receiving clerks, the list goes on and on. The Zavanta Database system is designed to help authors think through whatever they happen to be documenting. Often times the quickest way to get your SOPs up and running is by tapping into a wider range of authors. Let people write what they know.

This is not to say that you should open the floodgates and yell, “ready, set, write.” Actually quite the opposite, I am a big believer in strategy, having a project manager and a clear plan on what needs to be written is essential. Authoring should be a well-managed process. Authors should be clear on what they should be writing and they should be writing what they know.

The writing part of SOPs is essential, but it easy to learn and do well. After all they are simply instructions and rules. By front-loading planning, trying out a starter project and clearly defining your documentation process you can create a system that makes sense for your organization. A well-managed SOP system allows you to tap into a greater number of authors and ultimately generate useable content all the faster.

 

Comments are closed.

Privacy Policy

COMPROSE is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the Site.

Information About COMPROSE’s On-Line Visitors

You can visit COMPROSE on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow the user to access specific account information.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

Cookies

There is a technology called “cookies” which is an element of data that a web site can send to your browser which may then be stored on your system.

Some Site pages use cookies so that we can better serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at anytime COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.