A community bank needed to address high turnover issues. Teller area alone, turnover was 30%. It was becoming more difficult to keep everyone updated on new laws and regulations. Their policies and procedures were outdated; their maintenance method was antiquated.
Using Zavanta, they were able to overhaul their existing P&P content into a flexible, web-enabled system. As a result, they decreased employee ramp-up time and were able to move floaters from branch to branch.