Client Stories

Manage Growth and Change

Change is the only constant in business.  Without a well-defined roadmap, managing change and growing your business can be difficult.  A system  of clear standard operating procedures (SOPs) gives you the roadmap to navigate any kind of change. Rolling out new applications, opening new offices, mergers, taking on new opportunities doesn’t have to be disruptive or costly.

With a system that’s flexible and easy to change, your organization can adapt more quickly–even to those changes you can’t see coming.  Learn how our clients were able to successfully implement major changes that impacted their workforce.

Read some of our Client Success Stories:

The Launchpad at the University of Miami Takes its Successful Program Nationwide

The Launchpad at the University of Miami is a highly successful program that helps student entrepreneurs launch viable business ideas.  After being awarded multiple grants to take their program to other universities across the country, their challenge become how to make their operation as turnkey as possible and easily replicable.  Launch Pad staff credited COMPROSE’s Zavanta software with helping them rapidly clone the best practices of their highly-successful program and create an “operations website” that any licensee could access.  This enabled licensees to easily apply the successful model. The Launchpad program has been successfully implemented at two universities so far and will roll-out to several other universities soon.

Read the complete PRWEB press release and watch video: “Replicating Success: Zavanta Software Helps University of Miami’s Launch Pad Clone Successful Venture Coaching Program.

Healthcare Benefits Company Beats Deadline for New Software Roll-Out

One of our clients faced an “impossible” deadline to roll out a new multi-million dollar claims processing system that would significantly change the way their 2,500 employees worked every day. Using our Zavanta software, the company not only met their immediate target on time and within budget, but the system they created is still being used today—15 year later—to train new people and standardize performance across all of their claims processing call centers.

The company is now leveraging this success to other areas of the business, one being the Sales side of the organization.  They are applying this same systems approach to integrate and standardize their sales processes as they acquire new companies.

Managed Care Support Contractor Ramps Up to Support New Multi-Billion Dollar Contract

A new contract to administer services to a major new client had far-reaching operations impact for a large managed care firm. The performance conditions set forth in the new contract left no room for anything to go wrong.  Optimizing processes and training staff was critical to meeting contractual commitments.  In the midst of all this, the company was also rolling out a new computer program for processing enrollment applications, so staff had to be trained on the new system too.

Using Zavanta software, team leaders were able to develop standards and procedures that could be used by any group responsible for supporting the contract. The systems they created addressed cross-functional operations as well as specific departmental tasks. This approach eliminated the “silo” mentality that had previously existed, which improved productivity and team communication when it mattered most.

Nationwide Bank Successfully Standardizes 190 Branches after Merger

One of the largest privately-owned bank holding companies in the U.S. used ourZavanta software to standardize and integrate operations as they acquired new banks. The larger they got, the more obvious it became that the days of operating via “tribal knowledge,” post-it notes, and individual e-mails were over.  They recognized early on that their antiquated “white binder policy and procedure guide” approach would never work in an environment that was becoming more and more complex and regulated.

According to Branch Operations Vice President, “The biggest benefit areas of standardization in business terms have been increased accountability and knowledge retention.” With the various mergers and expansion people were leaving branches with critical knowledge in their heads.  Until we had accurate, standardized P&Ps for all branches, there was no way to really hold people accountable for correct performance.

Now everyone has the same policies and procedures in place.  The bank’s Branch and Operations Support group uses the COMPROSE Zavanta software system every day to help them successfully support, train and coordinate staff.  They have now expanded their usage of Zavanta into the Compliance area. 

Court System Successfully Coordinates Move involving 18 Divisions and 10 Location

Moving a large County and Circuit Court system to a new facility was a major undertaking for the Chief Deputy Clerk of Operations. Every basic procedure—from security to how to use the phone system—was changing. Communication between hundreds of employees in 18 divisions and 10 locations had to be maintained and coordinated. Service to the public also had to be maintained during and after the move.

Using COMPROSE’s Zavanta software, they were able to develop standard operating procedures (SOPs) that they could deploy over their intranet, giving everyone access before, during, and after the move. All employees could access the latest information no matter where they were located. Now that the move is complete, the Court system continues to use the Zavanta software to create new procedures and update their existing ones as their operation changes. According to their Chief Deputy Clerk of Operations, “Zavanta makes it easy to keep everyone updated.”

Privacy Policy

Updated May 25, 2018

 

When you browse our website or register to access our resources or contact Sales, you’re trusting us with your information. We take our data privacy responsibility seriously and work hard to protect your information.

This Privacy Policy is meant to help you understand what information we collect. We explain how we collect it and how you can update, manage, export, and delete your information.

 

1. Visitors to comprose.com

You can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively and anonymized in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow us to email you information about our product and services.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

 

2. Cookies in use on this site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

We do not use cookies to:

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded Vimeo video. Our site includes the following which use cookies:

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before. This helps us ensure that our Site is user-friendly. 

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (For Chrome learn how to disable cookies). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

If you want to engage with us or request information that requires registration, you will need to have cookies enabled in order to sign-up.

 

3. Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

 

4. Personal Identifiable Information

We do NOT collect any personal identifiable information if you are simply browsing our website.

However, if you are interested in our Software as a Service product Zavanta or want access to our educational and Sales information, we ask you to sign-up. The sign-up form asks for your contact information. We will use the contact information to get in contact with you about our product and services.

If you consent and send us your contact information, your data will be shared with the following third-party services:

We are collecting and storing the following personal information from you:

The third-party services we use are following rigorous data privacy standards and are compliant with the EU data privacy regulations GDPR.

How long we keep your data

If you have requested access to our Resources (feature videos, articles, white papers) we may from time to time send you emails.  We are constantly improving our product and publishing new content. You may opt out of our email campaigns at any time.

If you have signed up for a Zavanta trial, if you decide not to become a customer, we ask for your explicit consent to keep your contact information for future reference.

 

5. How to exercise your data rights

We are compliant with the EU data protection regulation GDPR. We are only collecting your contact information for our sales process. If you want to update, view, or delete your contact information please contact us at:

COMPROSE, Inc.

1-800-719-8964 | (314) 968-9977
9648 Olive Boulevard, Suite 205
Olivette MO 63132 USA

Sales & Marketing: info@comprose.com
Zavanta Technical Support: support@comprose.com
Zavanta Training: training@comprose.com
Customer Service / Billing: admin@comprose.com

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at any time COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.

We will not reduce your rights under this Privacy Policy without your explicit consent.