Client Stories

Streamline Employee Training

Training new hires and keeping existing staff trained is a big challenge and a key reason many managers fear turnover and change.  What if you had a way to get key know-how transferred from your experts and into an efficient, effective training system that was easy to change as your business changes?

Our Zavanta software helps you get know-how out of heads and into an easy-to-use process and procedure system that covers everything required to do any task–from beginning to end.  Some clients use Zavanta SOPs to support their formal training programs, while others rely on their Zavanta generated website as their sole training system.

Read some of our Client Success Stories:

Auto Repair Retailer Standardizes Training across 100 Stores

A national auto repair and parts company was experiencing serious customer service problems and escalating operating costs.  Customer service levels varied from store to store. Each location had its own way of doing things, making it difficult to shift employees between stores. Training was haphazard and ramp-up time for new employees was too slow.  Using Zavanta software, the company was able to address training deficiencies very quickly. Management was able to capture SOPs into a system employees were able to access, which reduced the training time they spent at each store.

By standardizing work processes across their 100 stores, they significantly reduced new-hire “time-to-competency.” They realized process improvements as well.  Through this process they were also able to reduce transaction errors and customer wait times. Now, a customer can go to any one of their 100 store locations and experience the same level of quality service.

Community Bank Reduces New Employee Ramp-Up Time and Turnover Costs

A community bank had grown quickly but with the threat of increased competition, they realized they needed to address several operational issues.  For one, staff training was becoming a real problem. In the Teller area alone, turnover was 30%. It was becoming more and more difficult to keep everyone updated on new laws and regulations. When the bank was faced with yet another challenge—new regulations relating to identity theft—it became obvious they could no longer sustain their old ways of “on the job” training.Their policies and procedures were outdated and their current method of producing and maintaining them was antiquated.

They used our Zavanta software and under the guidance of a COMPROSE Coach, they were able to overhaul their existing P&P content into a flexible, web-enabled system that could be used for multiple purposes: training, regulatory compliance, and day-to-day operations. Using Operations Mapping their Coach helped them create a New Depository Accounts “system”.  With the new system in place, the Bank decreased employee ramp-up time. Because they now had standardized processes across all their branches, it was easy to move floaters from branch to branch.

International Financial Services Standardizes Training across Continents

The training department of a large, international financial services firm was challenged with getting their   account reps in their Wealth Management division on how to use complex software for managing 401K and Defined Benefits plans.  The software and related protocols changed frequently. Reps were spread out in offices across the Eastern U.S. as well as in the U.K. and training resources were in short supply. The firm needed a way to leverage their training staff’s time more efficiently and get updated protocols out to the field faster.

Applying the COMPROSE Operations Mapping method and Zavanta software, their training group created a flexible, multi-use system that linked all processes, policies, responsibilities, and detailed tasks together, enabling anyone to get the big picture orientation and click to the details.  Having a single system for operations and training has also delivered significant cost savings. Training can now be delivered faster and more efficiently. The “end users”—the Wealth Management staff—are delighted with the quality, thoroughness, and accuracy of the results.

 

Privacy Policy

Updated May 25, 2018

 

When you browse our website or register to access our resources or contact Sales, you’re trusting us with your information. We take our data privacy responsibility seriously and work hard to protect your information.

This Privacy Policy is meant to help you understand what information we collect. We explain how we collect it and how you can update, manage, export, and delete your information.

 

1. Visitors to comprose.com

You can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively and anonymized in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow us to email you information about our product and services.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

 

2. Cookies in use on this site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

We do not use cookies to:

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded Vimeo video. Our site includes the following which use cookies:

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before. This helps us ensure that our Site is user-friendly. 

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (For Chrome learn how to disable cookies). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

If you want to engage with us or request information that requires registration, you will need to have cookies enabled in order to sign-up.

 

3. Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

 

4. Personal Identifiable Information

We do NOT collect any personal identifiable information if you are simply browsing our website.

However, if you are interested in our Software as a Service product Zavanta or want access to our educational and Sales information, we ask you to sign-up. The sign-up form asks for your contact information. We will use the contact information to get in contact with you about our product and services.

If you consent and send us your contact information, your data will be shared with the following third-party services:

We are collecting and storing the following personal information from you:

The third-party services we use are following rigorous data privacy standards and are compliant with the EU data privacy regulations GDPR.

How long we keep your data

If you have requested access to our Resources (feature videos, articles, white papers) we may from time to time send you emails.  We are constantly improving our product and publishing new content. You may opt out of our email campaigns at any time.

If you have signed up for a Zavanta trial, if you decide not to become a customer, we ask for your explicit consent to keep your contact information for future reference.

 

5. How to exercise your data rights

We are compliant with the EU data protection regulation GDPR. We are only collecting your contact information for our sales process. If you want to update, view, or delete your contact information please contact us at:

COMPROSE, Inc.

1-800-719-8964 | (314) 968-9977
9648 Olive Boulevard, Suite 205
Olivette MO 63132 USA

Sales & Marketing: info@comprose.com
Zavanta Technical Support: support@comprose.com
Zavanta Training: training@comprose.com
Customer Service / Billing: admin@comprose.com

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at any time COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.

We will not reduce your rights under this Privacy Policy without your explicit consent.