Operations Mapping

Methodology for Process & Procedure Systems
Operations Mapping

Get an overview of our proven method for designing good process and procedure systems. See examples Download Now

Operations Mapping Training Webinar

Learn the principles and techniques for applying the Operations Mapping method in your own organization by purchasing our webinar. Download Now
Operations Mapping
Operations Mapping
Operations Mapping
Operations Mapping

Q: What do “well-run” organizations do differently than those that seem haphazard and out of control?

A:  They have good systems. Because their processes and standard operating procedures (SOPs) and policies are clearly defined, everyone knows what to do and how they fit into the big picture.  For all this to work, your systems must be VISIBLE and USABLE.  Employees must be able to follow your system.  If your system is in someone’s head or scribbled down in a post-it note somewhere, then you really don’t have a system.  

Operations Mapping is a process-oriented mindset. It’s a step-by-step method for designing clear process and procedure (SOP) systems that are mapped to business goals.  It works for any kind of process, any industry.

Operations_Mapping_Ah_HahFor many, the idea of “systemizing” people operations is appealing, but actually getting it done — the right way — is another story. Conventional “documenting” approaches and tools don’t really work anymore.  Process-only methods leave out important details. Without the right approach it’s easy to spin your wheels and invest a lot of time for little return. That’s why we invented a step-by-step, fool-proof formula, Operations Mapping that has been field-tested with organizations in just about every sector including healthcare, manufacturing, financial, government, and education.

The idea is to build process and procedure “systems”an easy-to-follow roadmap — that is intentionally designed to produce whatever results you want; it might be fewer errors, faster service, or lower operating costs.  Instead of always “reacting”— letting events drive your business—your systems drive performance outcomes.  If you aren’t getting the performance you want, change your system. (hint: Maybe the problem isn’t your people?)  Aha moment:  “I can actually use systems to SOLVE PROBLEMS!”


Operations are more transparent across functional groups. Gone is the randomness, the silos. Everyone  — management, employees, auditors – understands how the business works and how to improve it. 

No more re-inventing the wheel. You have a single, easy to CHANGE system for managing operations, training, improving processes, and meeting regulatory compliance.

  • Everyone understand how the business “works”, how to improve it  (process improvement)
  • Employees are more accountable because always know “the right action”
  • Training and cross-training is standardized
  • Potential problems are easy to spot
  • The organization is easier to change and manage
  • Operations are more efficient, streamlined, cost-effective

Can I see some examples?

Operations Mapping has been applied to all sorts of processes – everything from Teller Operations to Transporting Hazardous Materials to Business Continuity to Managing Medications.   Click here to see examples.


How does it work?  How can I apply it?

Just adopting the mindset is a good first step.  Figuring out how your business works can actually be fun! To learn more about Operations Mapping and get an overview of how to apply it, register and download the Operations Mapping guide.

You can implement Operations Mapping with any tool, but our Zavanta software enables you to do it faster and better.  All Zavanta customers have free access to our Operations Mapping video.  As part of our Coaching that comes with Zavanta, we help you apply the method to one of your own processes.  If you aren’t a Zavanta customer, you can still learn the core principles and technique by purchasing a webinar for your company.  As part of the webinar, we will use one of your own processes as an example.

How is it different from other methodologies or P&P documentation?

Anyone who oversees day-to-day operations knows that the “devil is in the details”.  Most process methods don’t deal with the details. Operations Mapping addresses ALL levels and all components including policies.  Its different approach, a different mindset from traditional “documenting.”

In Operations Mapping the focus is on the end result: a goal or problem solution.  For example:  Instead of writing software change management procedures, why not design a rock-solid “Change Management System” that truly aligns IT with your business users?  It might seem subtle, but it’s an important distinction.  Believe it or not, you can literally “design” how you want your business to work.

Is this BPM (process automation)?

Operations Mapping is not process automation, but the two are related.  You have to know what your processes and procedures are in order to automate them, so Operations Mapping can be used in conjunction with BPM or process improvement projects.  Operations Mapping helps you map out your processes, standard operating procedures as well as policies.

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Updated May 25, 2018


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