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The Streamlined Business Blog

Standardizing operations, compliance, and training.

The Streamlined Business Blog

Standardizing operations, compliance, and training.

 

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The Gang is All Here

Every once in a while I will get an email from a client that I haven’t heard from in a bit inquiring if I am still working with Zavanta. And I get what is really behind that question. Clients are wondering if they can just pick up where they left off or are they going to have to explain everything from the beginning. read more... about The Gang is All Here


CFPB Changes for the Mortgage Industry Driving Strong Interest in Zavanta

Interest in Zavanta Policy and Procedure Software continues to increase as more aspects of the CFPB’s (Consumer Financial Protection Bureau) come online. Established in 2010, with a mandate to regulate and enforce consumer financial protection laws this year will bring changes for the mortgage industry starting in August 2015. read more... about CFPB Changes for the Mortgage Industry Driving Strong Interest in Zavanta


Client Success Story: Bluegrass Community Family Practice

“Having all our standard operating procedures (SOPs) accessible at our fingertips is better for our patients and better for our staff. Zavanta has saved us time, improved accuracy and confidence, and reduced stress,” -Dr. Brian Sosnin In a recent interview, staff at Bluegrass Comm read more... about Client Success Story: Bluegrass Community Family Practice


Write, Share, Manage SOPs -- The Core Functions

For people new to Zavanta software , understanding a few key concepts is the first step to success. As part of our Getting Started Coaching and onboarding for new clients, I start at the very beginning. Zavanta is user-friendly software that helps you with SOPs. I helps with three core things. read more... about Write, Share, Manage SOPs -- The Core Functions


Operational Issues? Try Transparency. Got Something to Sell? Make It Easy

“Identify and share the “5 W’s” of company decisions. When business decisions are made — whether big or small — fill employees in on the details. If information is consistently withheld, it is difficult for employees to understand the strategy and trajectory of the company and their role within it. read more... about Operational Issues? Try Transparency. Got Something to Sell? Make It Easy


3 Ways to Motivate Employees When Everything’s Lousy

According to a Gallup researcher quoted in The Wall Street Journal article, “ How to Motivate Employees in Tough Times ” there are 3 things organization’s can do to keep employees motivated and focused during tough times. Communicate more— not less. Set clear expectations— make sure people know what they’re supposed to do Show the way forward —focus on the future . read more... about 3 Ways to Motivate Employees When Everything’s Lousy


Insider’s View: The importance of Policies and Procedures in CFPB audits

Guest blogger, Shelly Snapp shares first hand experience of why well-written policies and procedures are a life-saver in navigating Consumer Financial Protection Bureau (CFPB) audits in particular. A vast majority of industries today find themselves challenged not just to keep up with the demands of the consumer’s every changing need, but also the changes within the laws and regulations. read more... about Insider’s View: The importance of Policies and Procedures in CFPB audits


Is “Layoff the Layoffs” Good Advice?

Is it me or is it reality that in this economic crisis the conversation about “streamlining” always seems to lead back to job slashing. I’m watching a TV debate as a write this post about layoffs and how some executives have different ideas. It seems that the knee-jerk reaction to bad times is cutting headcount. read more... about Is “Layoff the Layoffs” Good Advice?


Manage the "Human Factor" to Overcome Change Resistance

According to Mike Aroney’s article, “The Non-Technical Side of Reliability,” disengaged leadership is the first of three common errors organizations fall into when they try to implement change. “. . .Disengaged leadership delegates the performance initiative to subordinates. read more... about Manage the "Human Factor" to Overcome Change Resistance


Getting Better All the Time, Free Online Resources for Small to Medium Businesses

A desire for “continuous performance improvement” is a hallmark of COMPROSE customers and staff alike. Implementing better SOPs and streamlining processes is one key area, but ongoing success requires continually gaining new skills, keeping up with new trends, and innovative ideas. We found this awesome list from Smart Company on free online resources for small to medium businesses, from managing growth to management there are some great online courses and websites to help you. read more... about Getting Better All the Time, Free Online Resources for Small to Medium Businesses


How smart do you have to be to assemble an IKEA shelf?

So you just bought a shelving set at IKEA and go home to set it up. You crack open the box and the instructions . Can you put together without a degree in Engineering? The IKEA assembly problem is so common it’s gotten to be a joke! Chances are you can muddle through the instructions until about page 10, and then you just give up and try to piece it together. read more... about How smart do you have to be to assemble an IKEA shelf?


Get Expert Help to Complete Your Procedure Manuals Project

There’s another reason your project for developing a company procedure manual or for bringing your ancient policies and procedures manuals up to date might be stalled and stuck on the back burner. As we began in our earlier post 5 Ways to Finally Get Your Procedure Manuals Done, sometimes projects bog down because the task at hand is unfamiliar to you and your team lacks experience and confidence. read more... about Get Expert Help to Complete Your Procedure Manuals Project


Set a Goal Date to Finally Get Your Procedure Manual Done

Is yours one of the many organizations that wants to develop better standard operating procedures and operations manuals, and maybe even have started projects to bring your corporate policies and procedures manuals up to date, but—despite your good intentions—the effort always seems to read more... about Set a Goal Date to Finally Get Your Procedure Manual Done


"Wait, Do you Work Here?!?"

There are many reasons companies implement Zavanta SOP software, but at the top of the list is because that things have become operationally uncomfortable. A software package that doesn’t fit, a data entry structure that has become impossible to keep track of, systems put in place that once made sense but are now cumbersome and heavy, the list goes on. read more... about "Wait, Do you Work Here?!?"


Policies and Procedures in the News -- CDC -- Ebola -- Anthrax

Policies and Standard Operating Procedures show up in the headlines from time to time, and rarely in celebration of polices and procedures well implemented. But recent headlines regarding the break down of communicating safety protocols at the Center for Disease Control (CDC) have been persistent–and more than a little alarming. read more... about Policies and Procedures in the News -- CDC -- Ebola -- Anthrax


COMPROSE’s 30th Anniversary

May 1, 2017 How the years have flown! I want to take this opportunity to thank our loyal customers, our partners and of course the awesome COMPROSE team I have the pleasure of working with every day. It’s been quite a journey. Our humble beginnings weren’t quite like HP in the garage, but close enough. read more... about COMPROSE’s 30th Anniversary


Thanks, Entrepreneur Magazine for these lists of writing tips

Here are two great references for those of us trying to get our minds around writing. Laura Hale Brockway shares tips for the professional writing, but many of them are applicable to those of us writing policies and procedures as well. The big take away- write clearly! Get to the point. Read read more... about Thanks, Entrepreneur Magazine for these lists of writing tips


Are Your "Core Systems" and "Key Processes" a Joke?

We had to laugh out loud at the June 3rd “Dilbert” comic strip. As usual, Scott Adams put his finger on how often strategic management processes like “core systems”– that sound so good in the board room–can misfire and become punchlines around the water cooler. Are you actually encouraging your employees and colleagues to act randomly because no one in your organization knows the answer to Wally’s question either. read more... about Are Your "Core Systems" and "Key Processes" a Joke?


Doing the right things -- consistently

That’s a core principle of Sam Silverstein’s methodology and book: “No More Excuses – The Five Accountabilities for Personal and Organizational Growth.” “We are accountable to do the right things consistently.” Sam goes on to explain: “The problem is many managers are great at the strategic level but don’t define the right things that need to be done weekly, daily. read more... about Doing the right things -- consistently


Bad Flu Season Highlights Business Continuity Plans

Experts are becoming increasingly worried about the upcoming Flu Season. Banking and Financial Services will be impacted along with schools, government and the economy at large. What if half your workforce calls in sick? Check out this article from Bank Info Security, “ Pandemic Planning: Beyond ‘Checkbox’ Compliance . read more... about Bad Flu Season Highlights Business Continuity Plans


Employee Interruptions Cost U.S. Economy $588 Billion a Year

How many times a day do you and your colleagues stop and interrupt a co-worker or supervisor to ask a question or get help in performing a basic task? According to a report in Time Magazine , on a typical day, workers are interrupted about 7 times an hour! That’s 56 interruptions a day, and 80% of them are considered trivial. read more... about Employee Interruptions Cost U.S. Economy $588 Billion a Year


How are Employee Manuals and Operations Manuals Different?

As Shakespeare said, “A rose by any other name would smell as sweet,” but corporate manuals come in all shapes and sizes under all kinds of names: Employee Policy Manual, Company Procedures Manual, Employee Manual, Corporate Training Manual, Policy and Procedure Manual, Operations Manual, etc. read more... about How are Employee Manuals and Operations Manuals Different?


Improve your chances of outsourcing success: Create a system! (Part 3 of 3)

If you want your outsourced project to succeed start by defining the work first. Make sure you create a clear system that defines: the problem and specific outcome you want accountability (who does what, when) what the process is for getting the result you want how you are going to read more... about Improve your chances of outsourcing success: Create a system! (Part 3 of 3)


It's a Piece of Cake to Get Your Ducks in a Row

An Argument for Jargon Free Polices and Procedures Clarity is a mantra around here at COMPROSE, Inc. When it comes to SOPs the clearer you are in how you write, share and manage you information, the better the outcome. Sounds simple right? It is, but (there is always a but) simple doesn’t mean easy. read more... about It's a Piece of Cake to Get Your Ducks in a Row


Thanksgiving Dinner for 30? No Problem When You've Got a Good System!

How seriously do we take streamlining systems at COMPROSE? You be the judge. Some of us were just discussing our Thanksgiving plans over lunch and we had to laugh. Seems like standardizing operations is a way of life around here and it doesn’t stop when we leave the building. One of our group commented that Thanksgiving has become her favorite holiday because it almost goes like clockwork: “everyone has a job, and everyone does their job. read more... about Thanksgiving Dinner for 30? No Problem When You've Got a Good System!


Web-Enabled Policies and Procedures Employees Want to Use -- Video

If you still think of policies and procedures as boring “static company procedures manuals” that no one uses or wants to use, then it’s time to move into the 21st century! Today, even small businesses are ditching their “old-fashioned manuals” for a more user-friendly, electronic browser approach. read more... about Web-Enabled Policies and Procedures Employees Want to Use -- Video


What Do the Best-run Companies Do About IT SOPs?

Tech Republic.com is a great resource for all subjects IT and technical trends. But there’s a lot there too that touches business management best practices. We found an interesting post in their IT Leadership blog that explains the value of IT SOPS for CIOs and IT management. In the post “ Mastering the Mundane with SOPs that fit ” author Padilla Ramon repeats a quote familiar to most of us: “The best run organizations are those which have mastered the mundane. read more... about What Do the Best-run Companies Do About IT SOPs?


Wow! Obama Appoints Nation's First Ever Chief Performance Officer

Wow. Standardizing operations and streamlining business processes are rarely the topics of major government press announcements, but today’s news briefing sure got the COMPROSE Good Business Systems Squad’s attention. Although we live and breathe standardizing operations, creating and managing good business systems, and improving operations performance, they rarely make front page news or the CNN Breaking News crawl. read more... about Wow! Obama Appoints Nation's First Ever Chief Performance Officer


Embrace Complaints to Improve Your Business Systems

How well do you LISTEN to customers and employees when they complain that written instructions in your company procedure manuals and employee manuals are hard to understand or missing important steps? It’s human nature to get defensive when criticized. The knee jerk reaction to complaints is usually to stop listening and start explaining, excusing, or dismissing the criticism. read more... about Embrace Complaints to Improve Your Business Systems


When the Going Gets Tough, the Tough . . . Think Forward?

A previous post, “Is Layoff the Layoffs Good Advice?” explored the downside of the knee-jerk reaction many businesses take to negative economic news and the long-term consequences of that approach. This thought from the article “Surviving economic downturn with talent” offers a similar spin on that topic from Ceridian, HR and Corporate Training experts from “across the Pond” in the UK. read more... about When the Going Gets Tough, the Tough . . . Think Forward?