Non-Compliance: Why Your Policies and Procedures May Be the Culprit
Keeping employees compliant with regulations is a huge challenge for many of our customers. Every time they turn around, it seems there is a new law...
Bank Regulators Caution about Boilerplate Policies and Manuals
In our ongoing efforts to research and pass along current trends, we recently met informally with several Federal Bank Regulators to get their...
5 Things You Must Know Before Writing a Procedure
One of the biggest reasons most corporate procedures collect dust and don’t get used is that people sit down and just start writing without taking...
5 Tips for Ensuring Effective Policies and Procedures in Banking
Complexity and heavy regulatory oversight make developing effective policies and procedures in banking a special challenge. Here are five tips for...
Avoiding Brain Drain When Star Performers Leave
We are all aware of the dangers of operating your business with unwritten rules. It's still very common to conduct new hire training via word of...
Board Approved Procedure Doesn't Necessarily Mean It's Right
If you want an example of how much clear written policies and procedures matter in the real world, just look at the current crisis in the banking...
Employee Interruptions Cost U.S. Economy $588 Billion a Year
How many times a day do you and your colleagues stop and interrupt a co-worker or supervisor to ask a question or get help in performing a basic...
How are Employee Manuals and Operations Manuals Different?
As Shakespeare said, “A rose by any other name would smell as sweet,” but corporate manuals come in all shapes and sizes under all kinds of names:...
Organize Procedures Around the Reader's Needs
A key element you should keep in mind for writing good procedures is paying attention to the order in which you present information in your document....
Should I Buy Boilerplate Policy and Procedure Manuals?
Are you considering buying boilerplate policy and procedure manuals? The answer depends on your situation and business needs. There are tons of...
Research Shows Streamlining Procedures Best Way to Reduce Operations Errors
What’s the most important factor in reducing task errors? Improving employee skills? Training methods, topics, format, and frequency? Manager...
The Best Way to Test Your Procedures for Accuracy
When writing policies and procedures, accuracy is of utmost importance. Unless your company procedures manual is accurate, your employees won’t use...
Tips for Better Search Results in Your Policies and Procedures
Accessibility is one of the biggest barriers when applying policies and procedures to streamline business processes. If your employees can’t find the...
Zavanta Categories Fields Making the Most of your Database
Zavanta Categories fields are a powerful way to locate and index content stored in your Zavanta system for fast retrieval. It is great for creating...
Embrace Complaints to Improve Your Business Systems
How well do you listen to customers and employees when they complain that written instructions in your company procedure manuals and employee manuals...
