The Streamlined Business Blog

Non-Compliance: Why Your Policies and Procedures May Be the Culprit

Keeping employees compliant with regulations is a huge challenge for many of our customers. Every time they turn around  it seems there is a new law or new regulation they have to implement and get their workforce trained on. And the compliance problem is only going to get worse with all the pressure now for increased regulation from the Consumer Financial Protection Bureau and other agencies.

In our work with companies across all industries, we’ve had a chance to review hundreds of policies and procedures. What we’ve found is that most policies and procedures guides (conservative estimate 95%) aren’t even getting to first base when it comes to supporting compliance. In one case, the policy and procedure manual itself was the non-compliance culprit. Although it was probably unintentional, we see many instances of CONFLICTING policies and procedures! No wonder employees are non-compliant and corporate training departments face a daunting challenge.

It’s also no wonder companies tell us they have trouble getting their board members, management, and employees to use their official policies and procedures. Many times they find themselves signing-off on policy and procedure information they don’t even understand.

Employees simply don’t have the time or the inclination to sort through massive quantities of confusing text and try to figure out what it means and what you want them to do.

Many companies think just throwing better search or content management technology at the problem will make it go away. Others think testing is the answer. But neither of those things will fix the core problem–bad content.

If you want to reduce non-compliance risk once and for all, do yourself a favor and provide everyone with clear boundaries and good directions. Start applying best practices for writing policies and procedures that get results.

Learn more about how our Zavanta software can help.

Comments are closed.

Privacy Policy

COMPROSE is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the Site.

Information About COMPROSE’s On-Line Visitors

You can visit COMPROSE on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow the user to access specific account information.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.


There is a technology called “cookies” which is an element of data that a web site can send to your browser which may then be stored on your system.

Some Site pages use cookies so that we can better serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.


If at anytime COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.