The Streamlined Business Blog

One Big Reason Your Procedures Don’t Get Used–Forgetting Usability Testing

One of the biggest mistakes people make when writing policies and procedures, really doesn’t involve writing at all. The mistake is failing to test.

If you want a recipe for policies and procedures that no one will use, just do what far too many organizations do: assign someone who is familiar with the task but doesn’t actually DO the task (tech writer / programmer / engineer / manager), and have them sit at their desk and write an “official” procedure. Run it by the management review team–but don’t bother to test it out with people who will actually use the procedures to see if they understand and can follow the instructions. Ignore the details, nuances and special knowledge people REALLY need. Then watch while the documents gather dust and your employees and co-workers continue to struggle.

What’s one simple remedy for writing policies and procedures that people WANT to read and use? Usability testing!

At COMPROSE we are perpetually amazed at the number of organizations who omit the critical testing step. Usability testing is the fastest way to get an end product people will actually read and USE instead of a document that just sits on the shelf or worse CAUSES errors and confusion.

Don’t waste time and money on unusable documents. Make sure you cover what people need in the order they need it.

Before you publish SOPs, give the draft documents to people who will actually use them. Watch to see if they can complete the task using just the procedures. Note any problems and questions, then modify the procedure based on the feedback and you’ll have something that works.

If you think there is no time for usability testing, maybe you need to examine your method of developing policies and procedures to ensure you have an efficient way to capture Subject Matter Expert knowledge in the first place, and then can easily and quickly modify procedures based on testing results.

If your current software keeps you bogged down with no time for testing and updating, check out COMPROSE’s Zavanta.

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Privacy Policy

Updated May 25, 2018

 

When you browse our website or register to access our resources or contact Sales, you’re trusting us with your information. We take our data privacy responsibility seriously and work hard to protect your information.

This Privacy Policy is meant to help you understand what information we collect. We explain how we collect it and how you can update, manage, export, and delete your information.

 

1. Visitors to comprose.com

You can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively and anonymized in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow us to email you information about our product and services.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.

 

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You can learn more about all the cookies we use below.

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We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (For Chrome learn how to disable cookies). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

If you want to engage with us or request information that requires registration, you will need to have cookies enabled in order to sign-up.

 

3. Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

 

4. Personal Identifiable Information

We do NOT collect any personal identifiable information if you are simply browsing our website.

However, if you are interested in our Software as a Service product Zavanta or want access to our educational and Sales information, we ask you to sign-up. The sign-up form asks for your contact information. We will use the contact information to get in contact with you about our product and services.

If you consent and send us your contact information, your data will be shared with the following third-party services:

We are collecting and storing the following personal information from you:

The third-party services we use are following rigorous data privacy standards and are compliant with the EU data privacy regulations GDPR.

How long we keep your data

If you have requested access to our Resources (feature videos, articles, white papers) we may from time to time send you emails.  We are constantly improving our product and publishing new content. You may opt out of our email campaigns at any time.

If you have signed up for a Zavanta trial, if you decide not to become a customer, we ask for your explicit consent to keep your contact information for future reference.

 

5. How to exercise your data rights

We are compliant with the EU data protection regulation GDPR. We are only collecting your contact information for our sales process. If you want to update, view, or delete your contact information please contact us at:

COMPROSE, Inc.

1-800-719-8964 | (314) 968-9977
9648 Olive Boulevard, Suite 205
Olivette MO 63132 USA

Sales & Marketing: info@comprose.com
Zavanta Technical Support: support@comprose.com
Zavanta Training: training@comprose.com
Customer Service / Billing: admin@comprose.com

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All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.

Changes

If at any time COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.

We will not reduce your rights under this Privacy Policy without your explicit consent.