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The Recipe for Good SOPs

Cookbooks and recipes actually provide a pretty good jumping-off point for understanding how to set up SOPs.nestle toll house cookie
  • They tell you what you need.
  • They give you the steps in the order you need them.
  • They use pictures.
  • They are easy to read.
As anyone who has ever made cookies can attest, the closer you follow the instructions, the better the cookies. Thinking of Policies and Procedures as recipes is a great jumping-off point. Good SOPs have a few more ingredients than most baking recipes.
  • They tell you who performs or is affected by a particular policy or procedure.
  • They tell you when it happens.
  • They provide you with the context for the SOP.
The content overlay approach in Zavanta software prompts you through the content to collect in the order that makes it easiest for people to follow and understand.


  • 2 1/4 cups all-purpose flour
  • 1 teaspoon baking soda
  • 1 teaspoon salt
  • 1 cup (2 sticks) butter, softened
  • 3/4 cup granulated sugar
  • 3/4 cup packed brown sugar
  • 1 teaspoon vanilla extract
  • 2 large eggs
  • 2 cups (12 oz. pkg.) NESTLÉ® TOLL HOUSE® Semi-Sweet Chocolate Morsels
  • 1 cup chopped nuts
  1. PREHEAT oven to 375° F.
  2. COMBINE flour, baking soda, and salt in a small bowl.
  3. BEAT  butter, granulated sugar, brown sugar, and vanilla extract in a large mixer bowl until creamy.
  4. ADD eggs, one at a time, beating well after each addition.
  5. Gradually BEAT in flour mixture. Stir in morsels and nuts.
  6. DROP  by rounded tablespoon onto ungreased baking sheets.
  7. BAKE for 9 to 11 minutes or until golden brown.
  8. COOL on baking sheets for 2 minutes; remove to wire racks to cool completely.