The Streamlined Business Blog

For Better Procedures Choose the Right Words

As we mentioned in an earlier post 4 Key Elements To Good Procedures, the audience is first element you should keep in mind for writing policies and procedures that your colleagues and employees WANT to read.

As you draft the text, continually ask what your employee readers need to know and how they want to see information presented. Remember that writing for an audience means writing in an easily understood style and vocabulary. More importantly, it means that you only include information that the audience needs.

When wording sentences and paragraphs, evaluate your audience’s needs, background, training, and educational level.

Here are some tips:

  • Trainees, new employees, or novice users frequently need a definition when you introduce a new term.
  • Experts and technicians are familiar and comfortable with technical terminology-terms rarely need definition. If you want to define terms, include them in a glossary.
  • A technical audience is usually comfortable with technical diagrams, charts, and tables without supporting text descriptions. You can drastically reduce your word count with effective graphics.
  • People who perform day-to-day tasks usually do not need theoretical or design descriptions. They are more interested in the step-by-step procedures, that is the “how to do it” information.

Watch our upcoming posts for more tips and techniques that you can use for writing policies and procedures that deliver more value. You might also want to check out our webinar series. Follow the link to download a datasheet.

Comments are closed.

Privacy Policy

COMPROSE is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the Site.

Information About COMPROSE’s On-Line Visitors

You can visit COMPROSE on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently and which materials users access the most.

This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the Site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information COMPROSE obtains is used only to respond to inquiries, to process orders, for product registration, or to allow the user to access specific account information.

We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products.


There is a technology called “cookies” which is an element of data that a web site can send to your browser which may then be stored on your system.

Some Site pages use cookies so that we can better serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Website Links

COMPROSE’s Site may contain links to other websites. While COMPROSE tries to link only to sites that share its high standards and respect for privacy, COMPROSE cannot take responsibility for the content or the privacy practices employed by other sites.

Data Security

All of the information you submit at our site is encrypted and stored safely in a database that is backed up nightly.


If at anytime COMPROSE changes its privacy commitment, COMPROSE will post those changes here so that you will know what information COMPROSE gathers and how COMPROSE might use that information.