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Manage the “Human Factor” to Overcome Change Resistance (Part 2)

In a pre-holiday post, we started commenting on a thought-provoking article The Non-Technical Side of Reliability by Mike Aroney that offers some insights into why so many companies fail to achieve their goals to standardize operations and streamline business processes because of the all too common barrier of resistance to change. It’s not the technical aspects that trip companies up; it’s the Human Factor where the big problems lie.
In his article Aroney lists three of the “Three Most Common Errors” organizations fall into when they try to implement change and transform performance. They are:
  • disengaged leadership,
  • under-communication and
  • competing initiatives.

In the next few posts, we explore each of these issues separately as they relate to corporate training, writing policies and procedures, systems and standardizing operations.